Ticket Office cuts and closures

LU's obsession with profit and increasing private revenue streams on stations reached new lows this week as a self-service currency exchange machine was installed at King's Cross St. Pancras, effectively obscuring the 7/7 memorial plaque. A swift response from local union reps plus a national press...

The fight against ticket office closures should not be allowed to die. Even if we don't feel like we have the confidence to win on it right now, there is plenty that our unions could do to keep the issue live. Here are Tubeworker's suggestions: Organise demonstrations, petitioning, and leafleting...

The closure of ticket offices has led to numerous problems for both passengers and staff. We all know how frustrated the punters get when the machine keeps their money after timing out, or when they can't resolve issues they previously could have done with a ticket office. It's chaos for us too...

We have been receiving messages from our respective unions telling us that this week's strikes are off, with an explanation that talks are making "progress". Perhaps we are supposed to just accept this without wanting to know more, but rank-and-file Tube workers do want to know more, and local reps...

Two trial closures of Lancaster Gate Station ticket office resulted in chaos for customers and abuse for staff. On the first day, the station was short staffed. No additional management were sent to assist. Staff were verbally abused. On the second trial day, the ticket machines broke down; staff...

A Tubeworker correspondent writes... Our "Passenger-Operated Machines" (POMs) at Tube stations have recently been re-programmed to keep hold of the money, or charge the punters' bank accounts, in the event of a "failed sale" (where the desired and paid-for ticket or Oyster product doesn't arrive)...