Fares and Ticketing

Management have decided that from 16 May, station staff can resolve passengers' journeys on POMs.

This was suspended at the start of the pandemic, to minimise close contact between staff and passengers. So, why resume it so soon? On 16 May, plenty of lockdown restrictions will still be in place...

An Employee Bulletin dated 23 March, from Brian Woodhead (the senior director for LU stations, he of 74% pay rise fame...) gives some "advice on social distancing in our stations."

This advice includes: "Avoid signing into the POM [Passenger Operated Machine, i.e., ticket machine] yourself."...

A strong campaign by RMT and local Labour Parties made London Overground drop its plans to close nearly all of its ticket offices. But the company now plans to go ahead with cutting their opening hours, despite objections.

But it's not a done deal yet, so our campaign goes on. Stations left with...

Robbers helped themselves to some Christmas cash in two break-ins on 25 December. At Waterloo and Seven Sisters, staff booked on for Boxing Day to find that the ticket offices were not as secure as we would like to think.

As the culprits are chased down, beware of management trying to apportion...

Unions have long been pressing LU to fill the vacancies in the revenue department, which have gone unfilled for over a decade. The point has also been made that there may be some connection between the £90 million the company says it loses in lost revenue and the fact that it has deliberately...

It's lovely to see the sparkling new improved westbound access ramp at South Woodford station. We are all in favour of improved access for mobility-impared people and people encumbered with luggage or buggies.

Shame that in its wisdom, LUL has installed BANK CARD ONLY ticket machines in the new...

Station staff at Heathrow are gearing up to defend Harvinder Billing, a colleague sacked after two ticket office discrepancies.

Anyone who works in a ticket office knows how unreliable LU’s machines can be. We can’t stand by and watch our colleagues sacked for human error on an unreliable system...

Many grades in many locations are suffering under the destaffing over recent years, or are facing imminent cuts to jobs.

The unions - primarily RMT - are fighting back on several fronts. RMT has scored some successes, including on Bakerloo South stations groups and the cleaning contractor, ABM....

Station staff across the job are facing discipline, and even the sack, for minor ticket office discrepancies.

We’re rapidly losing faith in the technology we’re working with, and in LU’s ability to train us on it.

If you don’t feel confident, insist on further training.

Arnos Grove station staff are shocked and angry that management have suspended a workmate for a minor ticket office discrepancy. The staff member concerned has more than fifteen years on the job and six years doing ticket office duties without any problems, and yet the company has thrown the book at...