Revenue Control

TfL TSEOs should be LU RCIs

Published on: Thu, 27/02/2020 - 14:45

As Unite members working in various TfL departments (Dial-a-Ride, bus revenue inspectors, streets enforcement workers, and others) gear up for another strike over pay on 28 February, TfL is now recruiting for a new grade of “Transport Support and Enforcement Officer” (TSEO), paid £27k per year, who’ll work “pan-modally”, across streets, buses, and LU.

Some of the material for this job suggests part of their role will be to provide a “physical intervention” against fare evasion and antisocial behaviour. They may even have devolved policing powers.

In recent weeks we’ve seen existing TfL revenue staff working in and around LU stations, to the extent of checking tickets on LU gatelines. This is essentially a form of outsourcing – work that should be done by directly-employed LU stations and revenue staff is being done by lower-paid workers employed by TfL.

Prospective TSEOs themselves are not the problem, the job description and contract is. We want those jobs to be converted into directly-employed LU revenue jobs, on the same terms and conditions, and levels of training, as existing LU RCIs. That’s what’s needed, not glorified bouncers forced to put themselves in harm’s way for the same money as a CSA2.

As the new TSEOs will be employed by TfL’s Compliance, Policing, and On-Street Operations (CPOS) department, where Unite is recognised, it will make more sense for Unite to organise them. But they must work closely with RMT to campaign for the levelling up of terms and conditions, and ultimately for TSEO jobs to be transferred into LU as RCI positions.

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RCIs vote for action

Published on: Sat, 22/02/2020 - 17:46

Revenue Control Inspectors in RMT have voted to take industrial action to resist the imposition of a two-tier workforce in the revenue department. There was a 100% vote for action short of a strike, and a 92% vote for strikes, on a 75% turnout.

RCI reps will now meet to discuss exactly what action to take and when. One possibility could be a joint strike alongside Unite members working in the revenue department at TfL, who are striking on the last Friday of every month until April.

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Support the TfL workers' strikes!

Published on: Fri, 31/01/2020 - 14:26

Members of Unite working for Transport for London in revenue, enforcement, and Dial-a-Ride struck today, the first of four planned strikes on the last Friday of each month, until April. TfL has offered them a 1% pay rise, well below inflation. The workers held a lively picket outside Palestra, where many of TfL’s central administration is now based, where they were supported by RMT London Underground reps.

Links between these workers and RMT are especially vital, as part of LU’s plans for restructuring revenue involves having a new grade of TfL endorsement staff - Transport Safety Enforcement Officers, TSEOs - working on LU stations, in order to provide what TfL calls “a physical intervention” against fare evasion and antisocial behaviour. This will expose TSEOs to significant risk, and TfL plans to pay them just £27k, less than an LU CSA1, less than existing TfL revenue staff, and far less than an LU Revenue Control Inspector.

RMT has begun balloting Revenue Control Inspectors for industrial action to resist attacks on their grade. The ballot closes on 20 February. TfL and LU revenue staff, in Unite and RMT, must work together and coordinate action to fight for decent working conditions and to protect jobs.

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RCIs: Vote Yes for Action!

Published on: Fri, 31/01/2020 - 14:14

RMT has begun balloting Revenue Control Inspectors (RCIs) across London Underground, for strikes and action-short-of-strikes, in a ballot that closes on 20 February.

RCIs are defending their jobs against a restructure that will see a two-tier workforce created in revenue, with a new "Revenue Control Officer" grade imposed, paid £33k, almost £20k less than existing RCIs. LU also plans for new "Transport Safety Enforcement Officers" (TSEOs), who will be employed by TfL rather than LU, and paid £27k to work on LU stations. The long-term dangers are clear: RCIs will be phased out, and revenue work will be carried out exclusively by RCOs and TSEOs.

A strong yes vote, and solid action, could throw a spanner in LU's plans. Vote yes for strikes and action-short!

Tubeworker topics

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I Spy RCIs?

Published on: Tue, 15/11/2016 - 22:23

Revenue Control Inspectors (RCIs) have increasingly been working in full uniform, whereas many operations were previously undertaken in plain clothes. LU's aim is clear: by putting more uniformed staff on stations, they're attempting to mask the impact of their job cuts. It makes it more difficult for the RCIs to do their job.

There's a conversation we should have as a workforce about fares and revenue. Tubeworker believes public transport should be properly funded so fares could be massively reduced, or even made free. In such conditions there'd be a strong case for absorbing the RCI role into the general operational stations workforce. In the here-and-now, we're all for rich piss-takers who evade fares to the tunes of thousands being hauled over the coals, but we're less comfortable with working-class folk being slapped with £80 fines for trying to get around an increasingly expensive city on the cheap.

But whatever we think about the fares, revenue, and the politics of public transport, the way RCIs (a workforce which has suffered substantial cuts of its own down the years) are currently being used is a hypocritical sham. It's part of an attempt on the part of LU to pull the wool over passengers' eyes regarding the extent of frontline cuts, and means the company is hindering attempts to recoup lost fare revenue while claiming that budgetary concerns make cuts inevitable.

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Piecemeal privatisation

Published on: Sat, 24/05/2014 - 06:32

LU used to get revenue inspectors to go out onto trains asking to see tickets in order to compile statistics on LU revenue lost due to unpaid fares.

Now LU has contracted out this element of a revenue inspector's duties to a private company. Its workers wear a hi vi emblazoned with 'in partnership with Tfl' on it.

This is a slippery slope which our unions must fight.

Tubeworker topics

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RCIs Bad For Business?

Published on: Sun, 20/05/2012 - 11:51

Mike Brown promised at Fit for London that LU Revenue Control Inspector (RCI) numbers were not being reduced: "There is no plan whatsoever to cut Revenue Inspectors". But the truth appears otherwise....

Revenue managers keep spouting reduced fraud levels and new technology and talking about reducing numbers by 40%, refusing to guarantee that RCI jobs are safe.

Tubeworker would prefer a free transport system: no need for inspectors to fine poor people for evading extortionate fares.

But what we have at the moment is an automated Oyster system which guarantees revenue and makes millions from incomplete journey charges (£4.60 off peak or £6.90 in the peak each time you fail to touch in or out).

LU is making so much from their ill-used captive customer base that they think Revenue Inspectors are superfluous. So we get the worst of both worlds. The public is ripped off and Revenue Inspectors are out of work. A classic employers’ decision, putting LU's 'business needs' ahead of public service.

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Frontline Experience

Published on: Wed, 21/03/2012 - 08:13

TfL has implemented a project called "Frontline Experience". It is a TfL wide plan not just applicable to London Underground, involving senior managers spending time with frontline operational staff in order to get experience of working on frontline operations.

Already, senior managers have stood alongside station staff and Revenue Inspectors but what exactly is it they are doing? When asked, the senior bosses have said it isn't anything to do with the Olympics coming up - so what is it then?

It states on the Intranet that one of the objectives is to save money and we all know how this company goes about saving money. It's not by curbing their own wasteful excesses but by spying on staff and plotting to get rid of us.

It seems that London Underground has told these managers to wear plain clothes and stop passengers to check their tickets despite them not having the required licences or legal training to carry out this role.

The unions are silent on this subject. Have the reps been consulted? We want to know what is going on and what the unions are doing about it.

Tubeworker topics

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RCI Vacancies?

Published on: Sat, 09/05/2009 - 08:31

Rumours reach us of RCI vacancies being left unfilled by management. Whatever the reason (money, anyhone?), it certainly can't be lack of interest. The waiting list for RCI posts is so long that last year, LUL offered those on the list jobs checking tickets on the buses!

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Submitted by Tubeworker on Fri, 15/05/2009 - 16:07

What's the difference between 250, 237 and 221?!

250 is the number of RCIs that TfL's website tells the public that London Underground employs.

237 is the actual number of RCI posts on London Underground.

221 is the number of actual RCIs.

As Americans tend to say: Do the math.

Submitted by Tubeworker on Fri, 15/05/2009 - 16:20

Tubeworker is not a huge fan of the revenue control function, as fares are far too high and passengers can get unfairly caught out and badly treated. In our ideal Underground, there would be free travel!

But what is happening right now is that jobs are under threat, and hundreds of staff in lower-paid grades are languishing on a waiting lists while management refuse to offer 16 of them the vacant RCI posts. So LUL's action is an attack on workers' rights - on job security and the right to progress your career through promotion.

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RCIs On The Move?

Published on: Tue, 13/01/2009 - 10:26

LUL wants to move sub-surface RCIs from Baker Street to Wembley Park.

The only slight problem is ... they don't want to go! Not surprising, as it will mean more travelling for lots of them, and the facilities may not be as good.

Actually, there is another slight problem ... Wembley Park is not actually an SSR station - it's a Jubilee line station, so management may be overstepping their own rules. No, really?

Tubeworker topics

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