Performance management

Tea break?

Submitted by Tubeworker on Sun, 10/02/2019 - 20:26

A post by the senior stations boss on the Bakerloo Line on Yammer, LU's "social network" (/management megaphone) suggests that free communal tea and coffee supplies, which were a standard in the dim and distant past, may be returning to stations.

Good news. A little token of appreciation goes along way. But anyone inclined to tug their forelocks and effusively thank the bosses for their generosity should remember the following:

Making it different to “Make A Difference”

Submitted by Tubeworker on Mon, 20/08/2018 - 15:34

Tube bosses have decided to make a different award to the “Make a Difference” award, called the “You Matter” award, which will still be awarded for the subject matter of making a difference, but presumably a different deference to that awarded for making a difference currently.

The only award worth much in a capatalist society is payment for a day's work, especially if you work on a station group where the Area Manager is refusing to give out awards to save money.

Solidarity not snitching!

Submitted by Tubeworker on Sun, 25/03/2018 - 21:24

With the creation of the CSM grade, operational station staff are now disciplining each other. Increasingly, station staff are divided between grades.

The breakdown of solidarity has led to a culture whereby many staff seem to take it upon themselves to police each other and grass their colleagues up to management for minor performance issues.

Change to drivers' agreement penalises junior drivers

Submitted by Tubeworker on Tue, 07/11/2017 - 11:01

A change has been made to the Train Operators Professional Agreement (Topra). It used to be that any driver who had safety related incidents on a manual line, and who had been on the job two years, had an option of moving to an automatic line. Management and Aslef decided they wanted to increase this to five years and, despite RMT protestations, it has occurred.

SATS life?

Submitted by Tubeworker on Wed, 05/07/2017 - 20:52

The Area Manager at one busy Zone 1 station has opted for the stick over the carrot in response to some disappointing scorecard figures for staff presence on platforms. The AM has instructed CSMs and CSSs to make daily inspections of all SATS duties, effectively creating another level of performance management on top of the existing CMS.

Admin Up In Arms

Submitted by Tubeworker on Tue, 28/03/2017 - 12:51

Stations, revenue, and SRT administrators have been presented with an "operational administration customer service charter", setting out what our "customers" - that is, station staff and managers - can expect from their admin teams.

Many admin feel this is deeply insulting and seems like telling us we aren't doing our jobs properly. To add insult to injury, this charter was sent to administrators only the day before the admin forum where it was presented as a done deal, with no opportunity for admin staff to have any say in the process.

Reinstatement now!

Submitted by Tubeworker on Fri, 18/09/2015 - 16:22

A Piccadilly Line driver has been sacked because he answered his phone in a stationary train in the depot. He secured his train and left the cab before doing so.

His workmates are preparing to ballot, and his union (RMT) has been building the campaign, with local activists putting out regular propaganda.

Tubeworker is amazed at management's decision to sack this driver. The way management has treated him is a risk to all Tube workers, because if the bosses are allowed to do it to one of us, they could do it to any of us.

The Managers Of The Future?

Submitted by Tubeworker on Thu, 20/08/2015 - 22:24

New “Area Managers” on stations have been throwing their weight around across the combine, with overbearing micro-management of performance; authoritarian approaches to attendance and discipline; termination of probationers, and more.

Undoubtedly this is the future face of LU management style. Or is it just the AMs trying to justify their enormous salaries?

Who is Incompetent?

Submitted by Tubeworker on Sat, 23/11/2013 - 12:57

It's insulting that LU has quoted figures to say 'only 12% of SSMFs, 24% SS2s and 34% of SS1s are Competence Management System qualified'.

LU is trying to make out that existing staff are not qualified to do the jobs that LU is trying to abolish.

How dare they insult us like this? If we were not competent, then passengers would soon know about it. If we were doing our jobs wrong, then management would already be on our backs!

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