LU have announced plans to roll out 'AFM functionality' to non-SAMF licenced staff. This is where gateline staff assist customers on the ticket machines with transactions that should be done at the ticket window. It is part of the long-term agenda against ticket office jobs.
LU say this will be voluntary. But we are sure they will put staff under pressure. Remember, it is not part of your job description, it is a ploy to cut your promotion chances and the jobs of your fellow workers, so do not comply with this scheme!