Last week, passengers on a stalled train near Putney Bridge had to wait 80 minutes to be detrained. Why? Not enough station staff!
A damaged power cable set fire to a sleepr, causing a track fire. Unfortunately, a train was stalled approaching Putney Bridge on the westbound, and it was not possible to recharge traction current and move it. So the decision was taken to detrain the poeple on board and walk them off.
But with not enough station staff available locally, extras had to be drafted in by taxi from Earls Court and Parsons Green before 70+ people, laden with luggage and kids, could be walked to safety.
Doubtless, management will try to blame service control, or the driver, or the scarce station staff - or anyone or anything other than the real cause: their own bloody-minded destaffing of stations.
What a way to run a railway!