Sadly but not surprisingly, Mike Brown mournfully tells us that we won't be getting a customer satisfaction bonus for the last quarter. Apparently, the customers just aren't sufficiently satisfied with all those delays and asset failures. No shit, Sherlock.
Mike cheerily tells us, though, that 79 is a "fine score" given the circumstances. Perhaps he expects his kind words to make us feel proud despite being out of pocket. But his comments amount to an admission that the CSS bonus does not reflect our hard work or performance but instead reflects factors beyond our control - including, perhaps primarily, management cock-ups.
We'd rather have a decent pay rise than an unreliable, arbitrary bonus.
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