London Underground tell us ticket sellers are dinosaurs; Oyster is the future.
But one message conspicuously absent from LU's current media message is that Oyster, if anything, has increased demand on ticket offices.
On the days of the Notting Hill Carnival ticket halls were rammed with people queuing up, all trying to reclaim money because auto complete had not worked properly. As it almost never does!
Yet another example of Oyster providing an appalling customer service. Yet London Underground tell us that ticket offices only sell ten tickets an hour.
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