Fear and loathing in the call centre

There is cause for concern in the customer information call centre, with reports that the phone number 222 1234 is to vanish soon, to be replaced by a premium number, together with "natural language", and people having to multi-task, dealing with Oyster, correspondence etc etc.

But it's OK, as there will be no job losses and no special 'jobs for the boys'. Also the world is flat and my name is Old Mother Hubbard.