We've all seen the new tube maps. The zones and the river have been taken away. Richard Parry assures us it was no mistake; it is designed to return to the original simplicity of the first tube map. Although he does admit that removing the zones off the back was a mistake.
Brilliant! Design over content is more or less his admitted priority. There has supposedly been some usability survey that said the clutter made the old map difficult to read. But try reading the zones when they are not there!
A private consultants has made a fortune for this brainchild.
You can tell the people making these decision have never worked a day in the industry. By removing the zones and river, they are effectively depriving customer service staff of the tools to do their job. This is a perfect example of how workplaces would be run more rationally if workers could make decisions about how they work.
It also shows how little LU really care or know about customers' needs, even though they preach 'customer focus' to us. Conspiracy theories are circulating. By removing zones, do LU intend people to travel out of their zones so they can penalty fare them? Whatever the motivation, this change does not seem to have customers at its heart.