OK, Just This Once ...

Posted in Tubeworker's blog on Sat, 16/05/2009 - 19:40,

Avid readers of On The Move will have noticed that the latest trick up management's sleeve for pressuring ticket office staff is a range of attractive posters. Each shows a scenario, with a customer asking a question and the member of staff giving an answer together with a further suggestion that will keep the customer well away in future. You know the sort of thing: "Can I top up my Oyster on this machine?" "Yes, I'll show you how. But next time, you can do it online." Possibilities that never saw the light of day include: "Can I buy a ticket?" "Alright, just this once if you really insist. But if I see your mug around here again, I won't be best pleased."

Alarmingly, one of the posters illustrating the OTM article shows the ticket-seller telling the customer that the miimum Oyster top-up is £5. Funny, we thought that £5 minimum was a trial at just five stations. Even though management's own stats show that the minimum has rightly been ignored in 65% of cases, it seems that they have already decided to roll it out across the system - otherwise, why go to the trouble of producing the posters?! Obviously we can look forward to an honest, objective assessment of the trial. Or not.

Tubeworker topics

Add new comment

This website uses cookies, you can find out more and set your preferences here.
By continuing to use this website, you agree to our Privacy Policy and Terms & Conditions.