A CSA at Euston managed to get 0/100 for SATS. Pretty difficult to do, since you normally get some points for just being there. When it was investigated, it was not the CSA's fault for not being there, but the people that were monitoring it were on the wrong platform!
This is the system that determines our bonus. It’s wrong in the first place that our pay depends on ticking their meaningless boxes, but this shows their system up as completely fallible.