Elephant Ticket Office: A comedy of errors

Posted in Tubeworker's blog on Wed, 10/09/2008 - 09:45,

The story of Elephant & Castle's Northern Line ticket office is a farce. Five years ago it was refurbished. But there was a problem: the new service counter was too low for staff to sit and serve customers in comfort.

Because Brixton station closed at the same time following the discovery of asbestos, management could not possibly entertain the idea of closing the Elephant office again to actually fix the mistake - oh no, they might lose revenue, heaven forbid. So over those five years, plenty of staff have suffered with back problems.

Finally, management recently called in the contractors to fix the problem, but - in another triumph for private sector competence - they solved one problem only to create another, forgetting to provide a receptacle for the cash drawers! It appears that management expect SAMFs to work in the office with the cash drawers sitting atop the counter in front of them, in full view of the customers.

You couldn't make this stuff up. Time to dust off that 'procedure for refusal to work on grounds of health & safety concerns', we think.

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