"We didn't know you were coming..."

Submitted by Tubeworker on Fri, 16/02/2018 - 13:43

The words that many new part time and Night Tube starters were greeted with as they introduced themselves on the stations they had been assigned. After being assured by their trainers that they would go to the stations, meet the AM, speak to Cover Group Support and find out who they would be shadowing. Some were even told they wouldn't be on the system properly until they knew they'd passed all their training, that sorting anything out now would be impossible.

Often it was down to CSAs rather than management to sort out what the new starters would be doing. Some wanted to familiarise the new staff straight away and pressure them into doing with a CSA. Others got five minutes on the station and got told to go back to Ashfield and come back again on Monday morning. After a couple of weeks in the classroom, maybe management need to make sure they, "take personal responsibility for your actions, without making excuses about why something isn't possible."

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