Tubeworker HQ has received reports that construction contractors working at TCR have been getting involved in congestion control and redirecting passengers.
Isn't this another illustration of the staffing crisis on stations? Presumably the contractors are doing this because there aren't enough CSAs. Shouldn't LU station staff, based permanently at the station, be managing congestion and directing passengers through the works? We don't report this to have a pop at the contractors, we have no doubt they'd rather be getting on with their own jobs!
(And while we're talking about TCR contractors, please click here to read about a wildcat strike of construction workers on the TCR Crossrail site, including details of how you can support them.)*
Contractors redirecting passengers, pink-hi-vi wearing "ambassadors" with little operational knowledge and no experience of working on stations stuck on gatelines, DRMs and various other managers being drafted in to paper over the cracks on stations... is this "world-class customer service"?
It all adds up to highlight the profound importance of the unions' central demand in our current dispute: reverse job cuts, staff our stations!
* If you're viewing this article on another platform that doesn't support hyperlinks, the URL for the article supporting the Crossrail construction workers' strike is http://www.workersliberty.org/node/27360