OK, so a station undergoing a refurb is never going to be the most comfortable place to work, but St Pauls became a nightmare. A mess room unfit to eat in, toilets unfit to use, staff feeling vulnerable on the gateline late at night cos the Supervisors' office has been temporarily relocated away from the ticket hall.
Rather than just put up with it, CSAs called in their union rep, demanded action, and familiarised themselves with the right to refuse to work on health & safety grounds.
Guess what? LUL management and Metronet raised their game and it is now a much more habitable place to work.
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