Problems On Machines

Posted in Tubeworker's blog on ,

Has your station had the new software installed on the POMs?

Has queuing time increased?

Can this be solely down to customers' unfamiliarity with a new system, or is it, in fact, due to the new interface is more confusing and harder to use?

Do the AFMs, because of new cashing up processes, go into "cards only" mode alarmingly quickly, leading to waves of disgruntled customers demanding answers from already-overworked gateline staff?

Is this another case of LU putting style over substance, rolling out a new system before it's really ready to go, and trying to dazzle customers with shiny novelties to distract attention from the fact that the things which really ensure good service - properly-staffed stations with well-trained, knowledgeable staff - are being slashed and burnt?

You decide. Press here:

[YES]

[NO]

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