LU staff are being told to contact IM (IT) services only in an "emergency". IM services are apparently too short staffed to deal with routine queries.
Hardly surprising! LU decided that iPads and apps were the answer to everything. Tubeworker wonders how many extra IT staff were hired to support all the new technology? Clearly not enough if we're having to beg for IT support.
We have no problem with the introduction of technology. By all means, LU, move with the times. But make sure the technology is properly resourced and functional. At the moment, LU seems more interested in using technology as a cost-saver: cutting staff numbers while claiming we're all more "mobile" and "multi-skilled" because we carry an LU iPad... half of the apps on which don't work!