Bank holiday Monday, and the BBMS advises us that auto-completion/continuation is in operation, but will only work if customers do NOT touch out.
So we've spent the whole year up til now telling punters that they absolutely MUST touch in and out on pain of losing chunks of money off their Oyster credit, but today we have to tell them to do the exact opposite?! Yeah, that'll go down well ...
Here at Tubeworker , we've long argued that climate change is a working-class issue , and...
Management want us to resolve journeys before it's safe.
Ticket machines need to be switched off.
Having abandoned plans to close ticket offices, LO now plans to cut them instead.
Ticket office break-ins on Christmas Day.
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It's even worse ...
Auto completion was set only to work if customers touched in at Notting Hill Gate. But Oyster readers at NHG were taped up and the station was advising customers to travel without touching in!
When NOC were told that NHG was operating a different system, they said there was nothing they could do.
Result: Chaos. Angry customers feeling cheated. Incidents like this weaken customers' already barely-existent faith in the Oyster system. They know this system is not an alternative to staffing ticket offices and selling tickets.