Chaos on the Picc yesterday, when a couple of hours' suspension in the early afternoon led to delays well late into the evening, no thanks to management's refusal to implement an emergency timetable.
Spare a thought for the beleagured station staff at Acton Town and Northfields. With half-hour gaps between Heathrow trains, punters were none too happy.
At Northfields, up to five trains in a row tipped out their loads of airport-bound passengers. If management really think that THREE station staff is enough to cope with a situation like this, then they are kidding themselves as well as us. It's amazing no staff were assaulted.