Elderly, disabled passengers left stranded

Submitted by Tubeworker on Fri, 10/12/2010 - 09:59

A recent incident shows how LU's de-staffing of stations is putting vulnerable passengers in danger.

An elderly wheelchair user and her partner got off a train late at night at Epping. But with no staff on the station, they were unable to leave and were stuck on the platform. In the freezing cold, if it weren't for the waiting room, they could have been in serious danger.

It appears that eventually, the partner was able to get onto an auto phone and make contact with someone who was able to arrange for someone from another station to come down and release them.

Putting elderly and disabled people at risk like this is an absolute disgrace. LU should abandon its job cuts and fill its vacancies immediately. And rather than advertise Epping as having step-free access, it might try more honestly admitting that it has step-free access only when staff are actually on the station.

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